Customer Service and Call Center, Retail/Wholesale, Sales, Warehousing
Job Description
Burglary Monitoring Specialist - Richfield MN As the Burglary Monitoring Specialist, you will be part of a crucial overnight team that protects Best Buy people, property, and stores across the country. You'll actively monitor security platforms to detect burglary risks, escalate real-time threats, and provide immediate support to field leaders and law enforcement when incidents occur. Successful candidates thrive in a fast-paced environment, stay alert and analytical throughout long shifts, and take pride in keeping our employees and communities safe.
This is a full-time in-office position based at our Best Buy campus in Richfield, Minnesota, supporting overnight monitoring operations from 7:30 PM to 8:30 AM CST. Shifts are structured in 8-hour rotations (40 hours per week).
What you'll do
Monitor CCTV and security platforms to identify questionable activity or potential burglary risk
Evaluate active alarms and alert Key Holders and law enforcement when action is needed
Act as the first-line liaison during burglary incidents before handing off to store leaders
Capture pictures, video, incident summaries, and real-time information during events
Provide nightly End-of-Day reporting, including incident summaries and key findings
Track and analyze burglary methods, trends, and high-risk locations to recommend preventive strategies
Basic qualifications
High school diploma or GED
1+ yearsof experience working in customer service, analytics, security, or a related role
Ability to work overnight shifts
Preferred qualifications
Experience working at a Best Buy store, Geek Squad Repair Depot, or a Best Buy Distribution Center
6+ months of CCTV or alarm system experience and incident reporting (Securitas, Everon/Everbridge, LVT, etc.)
6+ months of experience with Microsoft Office tools including Word, Excel, SharePoint, and PowerPoint
Background in law enforcement, asset protection, crisis response, or similar environments
Ability to work independently and as part of a team in fast-paced situations, with strong written and verbal communication skills
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Physical and mental well-being support
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.tm
